FAQs

Total Delivery Time = Processing Time + Shipping Time

Processing Time: All normal products take 7-14 business days to process

Shipping Time: It depends on which shipping method you chose

Standard Shipping(7-12 business days) Cost: $15.99

Expedited Shipping(3-6 business days) Cost: $26.99

For more details, please click Shipping Policy here.

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.

2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:

1). Go to Sign In My Account at the right top of our website.

2). Click "order status"

3). Enter your Order Number and Email Address to see your order details.

If you still can’t get your order information, please contact our customer service email service@parislily.com.

If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check.

• Check your spam folder. Our email confirmations can sometimes end up in there.
• If you signed in through Facebook or Gmail, check the email linked with that.
• Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order.
• Check your bank account to make sure that there is a transaction from ParisLily.
• If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.

If you want to change delivery address, please contact our customer service. But please note that we may not be able to change it once the order is shipped.

If you would like to modify or cancel your order, please contact us at service@parislily.com with 24 hours after purchasing the product. We will respond to the email within 48 hours to confirm your changes and any further instructions. You will not be able to cancel or modify your order once we have shipped it.

If your tracking does not show information, please wait 2-4 days before trying to track your package again.

If your package shows information but is not updated, your package is on its way to your country and the information will be updated once it is picked up by your local post office.

If you have any issues with your tracking, please contact us at service@parislily.com.

We currently accept payments directly from Paypal.

PayPal is a secure and trusted payment method for online shopping. All you have to do is select PayPal as a payment method (after filling in your customer information) and proceed to 'Buy Now'. You will be redirected to your PayPal account where all your debit or credit card details and address will be displayed, as well as your desired purchase. When you click ‘Pay Now’ the amount will be sent to ParisLily.

There could be many reasons why you haven't received a reminder after paying. Don't worry, our customer service is here to help you.

We are committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.

You can only use one promotional code or coupon code per order. If any of your coupons have expiration dates in the future, be sure to save them for your next order!

Our color online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get.

Our size chart may differ from your everyday clothing, please kindly refer to our size chart to choose the correct size.

Of course! Use the tips below to help find the best size for you!

Bust: Measure around the fullest part of your bust. The tape should be straight and parallel with the floor. Please note that it's Not your bra size!

Waist: Measure around your natural waist which is the narrowest part of your torso, generally located between your rib cage and belly button. Keep tape horizontally and slightly loose to allow for breathing room.

Hips: Measure around your hips at the fullest point. Keep the tape parallel to the floor.

Length: For tops and dresses, measure from the top of your shoulder to the hem. For strapless dresses, measure from the highest part of the neckline to the hem. For pants and skirts, measure from the top of the waist to the hem.